Store Policy

Sancho Merch Customer Policy

Thank you for choosing Sancho Merch! We aim to provide high-quality, fun, and unique products. Please take a moment to review our store policies before making a purchase.

1. All Sales Are Final

Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Please double-check product descriptions, sizes, and details before completing your purchase.\

2. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to find a suitable solution, whether that's a replacement or a refund for the damaged item.

3. Shipping

We aim to ship orders as quickly as possible, typically within 7 business days. Once your order has shipped, you will receive a notification with tracking information. Please note that shipping times may vary based on your location.

4. Lost or Delayed Shipments

Sancho Merch is not responsible for delays or lost packages once an order has been shipped. We recommend checking with your local postal service and tracking the package for updates.

5. Custom Orders

All custom designs are made to order. Please ensure all details for custom requests are accurate. We cannot make changes once production has begun.

If you have any questions or concerns, feel free to contact us through Etsy messaging, and we’ll do our best to assist you.

Thank you for supporting Sancho Merch!

Privacy & Safety

At Sancho Merch, we take your privacy and safety seriously. This policy outlines how we handle your personal information and protect your data.

1. Personal Information We Collect

When you make a purchase from Sancho Merch, we collect the necessary personal information to process your order. This includes:

Your name
Shipping address
Email address
Payment details (processed securely via Etsy’s platform)

We do not have access to your full payment information as all transactions are handled securely by Etsy.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your order
Communicate with you regarding your purchase (order confirmations, shipping notifications, etc.)
Address any customer service inquiries or concerns
Improve our services and offerings

We do not share, sell, or distribute your personal information to third parties, except as necessary to complete your order (e.g., shipping services).

3. Data Security

We take measures to ensure the security of your personal information. This includes using trusted third-party platforms like Etsy and Printify to process your orders and payments. Etsy's and Printify's platform is equipped with encryption and security protocols to protect your data.

4. Cookies & Tracking

Sancho Merch uses Etsy’s platform, which may use cookies and other tracking technologies to enhance your shopping experience. You can manage your cookie preferences directly through Etsy’s site.

5. Safety

We are committed to providing a safe shopping experience. All products are crafted with care and attention, but we recommend following any product safety guidelines provided. If you encounter any issues or have concerns, please reach out to us directly.

By shopping with Sancho Merch, you agree to our privacy and safety practices.

Wholesale Inquiries

Thank you for your interest in carrying Sancho Merch products! We are excited to partner with retailers who share our passion for unique and fun merchandise.

1. How to Apply

If you are interested in placing a wholesale order, please contact us via email at Sanchomerch@gmail.com. Include the following details in your inquiry:

Your business name and website
Store location(s)
Product(s) you’re interested in carrying
Estimated order quantity

2. Minimum Order Quantities

Wholesale orders are subject to a minimum order quantity (MOQ), which varies depending on the product. Please reach out to us to discuss specific MOQs for our merchandise.

3. Pricing & Payment

We offer competitive wholesale pricing, which will be provided upon request. Payments for wholesale orders are required upfront unless otherwise agreed upon. All transactions are securely processed.

4. Lead Time & Shipping

Wholesale orders may require additional production time. Once your order is confirmed, we will provide an estimated lead time for production and shipping. Shipping costs will be calculated based on the order size and destination.

5. Customization

Looking for custom designs or exclusive items? We offer customization options for bulk orders. Let us know your vision, and we’ll work with you to create something unique for your store.

6. Returns & Exchanges

Please note that all wholesale sales are final. We do not accept returns or exchanges for wholesale orders, except in the case of defective products. Contact us within 48 hours of receiving your order if there are any issues.

We look forward to the opportunity to work with you and grow our partnership! Feel free to reach out with any questions or to start your wholesale order.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments